Terms of Service & Privacy Policy

1. Overview

These Terms of Service govern your use of the website design, development, hosting, and related services provided by Blue Oaks Digital Agency ("we," "us," or "our"). By engaging our services, you agree to these terms in full. If you do not agree, please do not use our services.

2. Services Provided

Blue Oaks Digital Agency provides the following professional services:

• •Custom website design and development
• •Website redesign and migration
• •Mobile optimization and responsive design
• •Website hosting and ongoing maintenance
• •Technical SEO foundations and analytics setup
• •Google Business Profile integration
• •Content updates and website support

3. Client Responsibilities

To ensure timely and successful delivery of our services, clients agree to:

• •Provide accurate and complete information about their business
• •Respond to design and content feedback requests within a reasonable timeframe (typically 2–3 business days)
• •Provide any necessary content, logos, images, or brand assets requested
• •Notify us promptly of any changes to business details, contact information, or project requirements

Delays caused by a client's failure to provide feedback, content, or assets may extend project timelines accordingly and do not constitute a breach of this agreement on our part.

4. Payments & Billing

Our payment and billing practices are designed to be fair and transparent:

• •A deposit is required before work begins on any new project — typically 50% of the total project cost
• •Remaining balances are due upon project completion and before the website is launched to your domain
• •Monthly hosting and maintenance fees are billed on a recurring basis in advance
• •All fees are non-refundable once work has commenced, except where required by applicable law
• •Quotes are valid for 30 days from the date of issue
• •Invoices are payable within the timeframe stated on the invoice; overdue balances may result in a pause of active work or, for hosting, service suspension as described in Section 6

5. Intellectual Property

Upon full payment for a custom website project, the client owns the visual design, content, and website files specific to their business. Blue Oaks Digital Agency retains ownership of any underlying code frameworks, reusable components, libraries, and development tools used in the construction of the website. Third-party assets (stock photography, licensed fonts, icons) are subject to their own license terms. Clients may not resell, redistribute, or claim ownership of Blue Oaks Digital Agency's proprietary tools and frameworks.

6. Hosting Services

For clients using our hosting and maintenance services, the following terms apply in addition to Section 4:

Billing & term. Hosting is billed monthly in advance on a recurring basis and continues until cancelled by either party. There is no long-term contract required unless a prepaid annual term has been separately agreed and invoiced.

What's included. Hosting includes server space for your website, SSL certificate management, routine security monitoring, and regular backups. We make commercially reasonable efforts to maintain high uptime but do not guarantee a specific uptime percentage or service-level agreement unless one has been separately agreed in writing.

Cancellation by the client. Clients may cancel hosting at any time by providing written notice (email is sufficient) to support@blueoaksdigitalagency.com. Cancellation takes effect at the end of the current paid billing cycle. No partial-month refunds are issued for cancellation mid-cycle.

Non-payment & suspension. If a hosting payment fails or is not received within 7 days of the due date, we will attempt to notify the client and may suspend the website (taking it offline) until payment is received. If payment remains outstanding for more than 30 days past due, we reserve the right to terminate hosting entirely and remove the site from our servers.

Data retention after cancellation or termination. Following cancellation or termination of hosting, we retain a backup of the client's website files and content for 30 days, during which the client may request an export. After 30 days, backups may be permanently deleted and are not recoverable.

Domain ownership. Clients retain ownership of their own domain name at all times, regardless of hosting status with us. We do not hold domains hostage — if a client cancels or is terminated, their domain registration is unaffected and remains under their control (assuming it was registered by the client or transferred to their own registrar account).

Migration assistance. If a client wishes to move their website to a different host, we can provide reasonable migration assistance (file export, DNS guidance) for a separately quoted fee, or at no charge if the request is made and completed within 14 days of the original hosting cancellation.

7. Privacy & Data Protection

We take your privacy seriously. Here is how we handle the information you share with us:

• •Contact form submissions are stored securely and are only used to respond to your inquiry and deliver our services
• •We never sell, rent, or share your personal data with third parties for marketing purposes
• •Client business information is kept confidential and is only shared with team members directly involved in your project
• •We use industry-standard security measures including SSL encryption for all websites we host
• •You may request a copy of your data or ask us to delete it at any time by emailing us
• •Our website uses cookies for functionality and analytics — you can disable these in your browser settings

8. Limitation of Liability

Blue Oaks Digital Agency provides services on a professional best-efforts basis. While we strive for excellence in every project, we cannot guarantee specific business results, lead volumes, search engine rankings, or revenue outcomes from your website. We are also not liable for downtime or data loss caused by third-party infrastructure providers, force majeure events, or client-side errors (such as a client modifying DNS records incorrectly).

Our liability in any circumstance is limited to the total fees paid for the specific service in question during the 12 months preceding any claim. We are not liable for indirect, consequential, or incidental damages including but not limited to lost revenue, business interruption, or reputational harm.

9. Questions & Contact

If you have questions about these terms, our privacy practices, or how we handle your data, please contact us at support@blueoaksdigitalagency.com